Terms of Service

01.Definitions#

02.Service scope#

Vaast provides an enterprise-grade technology platform for the hospitality industry. The Services include:

• Hospitality TV System: Home screen replacement and guest interface deployed on smart TV devices.
• IPTV & Content Management: Media player infrastructure for the delivery of Client-configured IPTV channels.
• Digital Signage: Centralised display management for promotional and informational content.
• Deeplink Bookmark Service: Shortcut launcher for third-party OTT applications (e.g. YouTube, Netflix).
• Centralised Dashboard: Remote device management, content configuration, and monitoring tools.
• PMS Integration: Connection with Property Management Systems for automated session management.
• Smart Config: Automated post-checkout device reset and data protection.

Vaast reserves the right to update, modify, or discontinue any Service feature with reasonable notice to Clients, except where a specific feature is a material requirement of the applicable Order Form.

03.Eligibility#

By entering into this Agreement, you represent and warrant that:

• You have full legal authority and capacity to enter into binding commercial agreements.
• If acting on behalf of a business entity, you are authorised to bind that entity.
• Your use of the Services will comply with all applicable laws, regulations, and industry standards in your jurisdiction.
• You will not use the Services for unlawful purposes or in a manner that could harm Vaast, other Clients, end users, or third parties.

04.Usage rights#

Subject to the terms of this Agreement and payment of applicable fees, Vaast grants Clients:

A limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Services solely for the Client's internal hospitality operations during the term of the applicable Order Form.

This licence does not include the right to:

• Copy, reproduce, or create derivative works from any part of the Platform or software.
• Sublicence, resell, or distribute access to the Services to third parties.
• Reverse engineer, decompile, or disassemble any component of the Platform.
• Remove or obscure any proprietary, brand, or copyright notices.
• Use the Services in a manner that exceeds the scope defined in the Order Form.

05.Acceptable use policy#

The following uses of the Services are strictly prohibited:

5.1 Technical prohibitions

• Attempting to gain unauthorised access to Vaast's systems, servers, or networks.
• Introducing malware, viruses, or any malicious code into the Platform.
• Bypassing, disabling, or interfering with security features or access controls.
• Using automated tools to scrape, crawl, or extract data from the Platform without written authorisation.
• Overloading platform infrastructure through denial-of-service attacks or similar methods.

5.2 Content prohibitions

• Configuring or distributing unlawful, defamatory, obscene, or harmful content.
• Transmitting content that infringes third-party intellectual property rights.
• Distributing content that violates applicable broadcasting laws or content licensing.
• Using the platform for unauthorised surveillance or guest data harvesting.

5.3 Commercial prohibitions

• Reselling or sublicensing access to the Vaast Platform to third parties without written consent.
• Misrepresenting the origin or ownership of the platform to end users or partners.
• Using Vaast's brand, trademarks, or materials without prior written authorisation.

06.Accounts & security#

Clients are solely responsible for:

• The security and confidentiality of all dashboard credentials and access tokens.
• All activities conducted under their account, including actions by staff or agents.
• Promptly notifying Vaast of suspected unauthorised access or security breaches.
• Ensuring that only authorised personnel are granted access to the Vaast dashboard.

Vaast is not responsible for any loss or damage arising from a Client's failure to maintain credential security or to report unauthorised access in a timely manner.

07.Content & channel disclaimer#

7.1 Client content responsibility

Clients warrant that all content configured in the Vaast platform:

• Complies with all applicable laws, including broadcasting regulations, copyright, and content licensing.
• Does not infringe any third-party intellectual property rights.
• Is appropriate for display in a hospitality environment to a general audience.
• Has all necessary licences, permissions, and clearances for public display.

7.2 Deeplinks & third-party applications

Vaast's Deeplink Bookmark feature only provides shortcut access to launch third-party apps. Once a third-party app is launched:

• All data collection and processing is governed solely by that app's own privacy policy.
• Vaast has no technical control or visibility over user activity within that app.
• Vaast only records the deeplink URL and launch timestamp for operational purposes.

08.Intellectual property#

8.1 Vaast platform IP

Vaast retains sole and exclusive ownership of all intellectual property in and relating to the Services, including without limitation:

• The Platform software, codebase, and backend infrastructure.
• Vaast's user interface designs, visual design language, and UX patterns.
• The Smart Config feature, algorithms, and proprietary automation logic.
• All Vaast trademarks, logos, brand names, and service marks.
• Technical documentation, training materials, and system architecture.
• Any improvements, enhancements, or derivative works developed by Vaast.

Nothing in this Agreement transfers ownership of Vaast's intellectual property to the Client.

8.2 Client content ownership

Client Content uploaded or configured by the Client remains the exclusive property of the Client. By providing Client Content through the Services, the Client grants Vaast a limited, non-exclusive, royalty-free licence to store, display, and process that content only to the extent necessary to provide the Services.

8.3 Feedback

If the Client provides feedback, suggestions, or ideas regarding the Services, Vaast may use such feedback without restriction or compensation, and the Client waives any claims to intellectual property rights in that feedback.

09.Confidentiality#

9.1 Confidential information

Either party may receive confidential information from the other in connection with this Agreement. "Confidential Information" includes: technical documentation, system architecture, pricing, business strategy, client lists, and any information marked as confidential.

9.2 Obligations

• Each party agrees to maintain Confidential Information in strict confidence.
• Confidential Information must not be disclosed to third parties without prior written consent.
• Each party may only use Confidential Information to exercise its rights or obligations under this Agreement.
• These obligations survive termination of the Agreement for a period of three (3) years.

9.3 Exceptions

Confidentiality obligations do not apply to information that: (a) is already publicly known through no breach of this Agreement; (b) was already known prior to disclosure; (c) is independently developed without use of Confidential Information; or (d) must be disclosed by law or court order.

10.Third-party integrations#

The Services may integrate with third-party systems including:

• Property Management Systems (PMS) for check-in/check-out data.
• Streaming and OTT platforms via deeplink technology.
• Cloud infrastructure and hosting services.
• Payment or billing systems as specified in the Order Form.

11.Privacy & data protection#

All processing of personal data in connection with the Services is governed by Vaast's Privacy Policy, which is incorporated into this Agreement by reference.

Vaast and the Client will enter into a Data Processing Agreement (DPA) where required by applicable data protection law. Vaast provides a standard DPA template on request.

12.Service level agreement#

Vaast commits to the following service performance targets for production deployments:

12.1 Scheduled maintenance

• Planned maintenance will be communicated to Clients at least 48 hours in advance.
• Scheduled maintenance windows are preferably during low-usage periods (02:00–06:00 local time).
• Planned downtime during communicated maintenance windows is excluded from uptime calculations.

12.2 SLA exclusions

The SLA does not apply to: (a) disruptions caused by network or hardware failures on the Client's side; (b) third-party service failures outside Vaast's control; (c) force majeure events as defined in Section 19; or (d) service disruptions caused by the Client.

12.3 Service credits

If Vaast fails to meet the uptime commitment for reasons within its reasonable control, the Client may request service credits as specified in the applicable Order Form. Service credits are the sole and exclusive remedy for SLA breaches.

13.Service availability#

While Vaast endeavours to maintain continuous service availability, Vaast does not guarantee that the Services will be:

• Uninterrupted or error-free at all times.
• Free from temporary degradation during maintenance or updates.
• Accessible through all third-party network configurations or devices.

Vaast will make reasonable efforts to notify Clients of unplanned disruptions as soon as practicable.

14.Payment & fees#

Commercial terms including pricing, billing cycles, and payment methods are determined in the Order Form or applicable commercial agreement. The following general terms apply:

• All fees must be paid in accordance with the schedule in the Order Form.
• Fees are exclusive of applicable taxes (VAT or equivalent) unless otherwise stated.
• Late payment may result in suspension of Services after 14 days' written notice.
• Billing disputes must be raised in writing within 14 days of the invoice date.
• Fees already paid are non-refundable unless expressly stated in the Order Form or required by law.

15.Warranties & disclaimers#

15.1 Vaast warranties

Vaast warrants that: (a) it has the authority to enter into this Agreement; (b) the Services will materially function in accordance with the documentation under normal use; and (c) it will apply reasonable security measures to protect personal data processed on behalf of the Client.

15.2 Disclaimer of other warranties

16.Limitation of liability#

To the maximum extent permitted by applicable law:

• Vaast shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, loss of profits, or business interruption.
• Vaast's total aggregate liability to the Client under or in connection with this Agreement shall not exceed the total fees paid by the Client to Vaast in the three (3) months immediately preceding the event giving rise to the claim.
• These limitations apply regardless of the form of action — whether in contract, tort (including negligence), or otherwise — and even if Vaast has been advised of the possibility of such losses.

Nothing in this Agreement limits liability for: (a) death or personal injury caused by negligence; (b) fraud or wilful misconduct; or (c) any liability that cannot be excluded by applicable law.

17.Indemnification#

The Client agrees to indemnify, defend, and hold harmless Vaast, its officers, employees, and agents from and against any claims, liabilities, damages, fines, and costs (including legal fees) arising from or related to:

• The Client's breach of any provision of this Agreement.
• Client Content that infringes intellectual property or other rights of third parties.
• The Client's violation of applicable laws, broadcasting regulations, or content licensing obligations.
• Unauthorised or improper use of the Services by the Client, its staff, or its guests.
• Claims from guests arising from Client-configured content or Client-operated services.

18.Termination#

18.1 Termination by Vaast

Vaast may suspend or terminate the Services with written notice if:

• The Client materially breaches this Agreement and fails to remedy the breach within 14 days of written notice.
• Fees remain unpaid for more than 30 days after the due date.
• The Client uses the Services for unlawful purposes or in breach of the Acceptable Use Policy.
• Vaast is required to do so by applicable law or regulatory order.

18.2 Termination by Client

The Client may terminate this Agreement in accordance with the notice period and conditions specified in the applicable Order Form.

18.3 Consequences of termination

• All licences granted under this Agreement terminate immediately.
• The Client must cease all use of the Services and Platform.
• Vaast will delete or return Client Content within 30 days of termination, unless retention is required by law.
• Provisions that by their nature should survive termination (confidentiality, indemnification, IP ownership) will remain in force.

19.Force majeure#

Neither party shall be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including:

• Natural disasters, fire, flood, or other acts of nature.
• Widespread network or internet infrastructure failures.
• Government action, regulations, sanctions, or embargoes.
• Pandemic, epidemic, or public health emergency.
• Acts of war, terrorism, civil unrest, or sabotage.

The affected party must promptly provide written notice to the other party and use reasonable efforts to mitigate the impact. If a Force Majeure event continues for more than 60 days, either party may terminate the Agreement without liability upon written notice.

20.Governing law#

This Agreement is governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles, unless a specific jurisdiction is agreed in the Order Form for international deployments.

For international Clients, the parties may agree in writing on an alternative jurisdiction in the Order Form.

21.Dispute resolution#

If a dispute, controversy, or claim arises out of or relating to this Agreement, the parties will follow this process:

Nothing in this section prevents either party from seeking injunctive or other urgent equitable relief from a court of competent jurisdiction.

22.General provisions#

• Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions continue in full force.
• Entire Agreement: This Agreement, together with the applicable Order Form, constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or agreements.
• No Waiver:Failure by either party to enforce any provision does not constitute a waiver of that party's right to enforce it in the future.
• Assignment:The Client may not assign or transfer rights or obligations under this Agreement without Vaast's prior written consent.
• Amendments: Vaast reserves the right to update these Terms. Material changes will be communicated with reasonable notice. Continued use of the Services following notice constitutes acceptance.
• Order of Precedence: In the event of a conflict between this Agreement and an Order Form, the Order Form governs for commercial terms; this Agreement governs for all other matters.
• Language: This Agreement is drafted in English. In the event of any inconsistency between language versions, the English version prevails.

23.Contact#

For all legal, contractual, or service enquiries relating to this Agreement:

You can also write to us at the address on our Contact page.