Terms of Service

01.Acceptance of terms#

By accessing or using the Vaast platform, creating an account, or clicking to accept these terms, you agree to be bound by this agreement. If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree, do not use the platform.

02.Definitions#

In these terms:

• Vaast means the entity operating the platform as identified on the Contact page.
• Customer means the organisation or individual who has subscribed to the platform.
• User means any individual authorised by the Customer to access the platform.
• Platform means the Vaast software, services, APIs, and related infrastructure.
• Customer Data means all data submitted to or generated by the platform on behalf of the Customer.
• Screen means a connected device (typically an Android TV unit) managed through the platform.

03.The Vaast service#

Vaast is a hospitality TV platform comprising an Android TV launcher, a web admin dashboard, a guest companion application, signage capabilities, and related services. Availability and feature coverage may vary by plan.

Vaast reserves the right to modify, deprecate, or discontinue features with reasonable notice. For material changes that reduce core functionality on paid plans, we will provide at least 60 days' notice.

04.Accounts & eligibility#

The platform is available to businesses and individuals aged 18 or over. You must provide accurate and complete information when creating an account and keep it up to date. You are responsible for all activity that occurs under your account and must not share credentials with unauthorised parties.

Vaast may suspend or terminate accounts that violate these terms, misuse the platform, or fail to pay fees when due.

05.Acceptable use#

You may use the platform only for lawful purposes and in accordance with these terms. You must not:

• Use the platform to distribute illegal, defamatory, or harmful content
• Attempt to gain unauthorised access to the platform or its underlying infrastructure
• Reverse engineer, decompile, or copy any part of the platform
• Resell or sublicence access to the platform without written agreement from Vaast
• Use the platform in a way that degrades performance for other customers
• Remove or obscure any proprietary notices on the platform

06.Customer data & ownership#

Customers retain full ownership of their data. Vaast is licensed to process Customer Data only as necessary to provide and improve the service, and in accordance with our Privacy Policy.

On termination of the subscription, Customers may export their data within 30 days. After that period, Vaast will delete or anonymise Customer Data unless retention is required by law.

07.Fees, billing & taxes#

The Vaast platform is billed on a per-active-screen basis, with volume pricing for groups and custom pricing for Enterprise customers. Full pricing details are on the Pricing page.

Fees are invoiced monthly in advance. Payment is due within 14 days of invoice. Vaast reserves the right to suspend access to accounts that are more than 30 days overdue. All fees are exclusive of applicable taxes, which are the Customer's responsibility.

08.Subscription term, renewal & termination#

Subscriptions are monthly and renew automatically unless cancelled. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period with no refund for unused time.

Either party may terminate the agreement immediately on written notice if the other party materially breaches these terms and fails to remedy the breach within 14 days of notice. Vaast may also terminate for non-payment after providing 7 days' notice.

09.Intellectual property#

Vaast and its licensors own all intellectual property rights in the platform, including software, design, documentation, and trademarks. These terms grant you a limited, non-exclusive, non-transferable licence to use the platform for its intended purpose during your subscription.

You retain all rights in content you create and upload. By uploading content, you grant Vaast a limited licence to host and display it solely for the purpose of providing the service.

10.Confidentiality#

Each party agrees to keep the other's confidential information (including pricing, technical specifications, and Customer Data) strictly confidential and not to disclose it to third parties without prior written consent, except as required by law. This obligation survives termination of the agreement for a period of 3 years.

11.Warranties & disclaimers#

Vaast warrants that it will provide the platform with reasonable skill and care and in material conformance with the documentation.

To the maximum extent permitted by law, the platform is provided “as is” beyond the above warranty. Vaast does not warrant that the platform will be uninterrupted, error-free, or free of viruses. We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12.Limitation of liability#

Neither party shall be liable to the other for indirect, incidental, consequential, special, or punitive damages, including loss of revenue, loss of profits, or loss of data, even if advised of the possibility of such damages.

Vaast's total aggregate liability arising out of or relating to these terms shall not exceed the fees paid by the Customer in the 12 months preceding the claim. Nothing in these terms limits liability for death or personal injury, fraud, or any other liability that cannot be excluded by law.

13.Indemnification#

You agree to indemnify, defend, and hold harmless Vaast and its officers, directors, and employees from any claim, liability, damage, loss, or expense (including reasonable legal fees) arising from your use of the platform, your violation of these terms, or your infringement of any third-party rights.

14.Service level commitments#

Vaast targets platform availability of 99.5% for Standard plans and 99.9% for Enterprise plans, measured monthly and excluding scheduled maintenance. Scheduled maintenance will be notified at least 48 hours in advance and performed outside peak hours where possible.

Service availability targets and any applicable credits for Enterprise customers are defined in the Order Form. Current service status is published on the Status page.

15.Governing law & dispute resolution#

These terms are governed by the laws of England and Wales. Both parties agree to attempt to resolve any dispute through good-faith negotiation before pursuing formal proceedings.

If a dispute cannot be resolved informally within 30 days, it shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise agreed in an Order Form.

16.Changes to these terms#

Vaast may update these terms from time to time. We will post the revised terms with an updated date and notify registered users by email at least 30 days before material changes take effect. Continued use of the platform after the effective date constitutes acceptance. If you do not accept updated terms, you may cancel your subscription before they take effect.

17.Contact#

For legal questions or notices under these terms, contact us at legal@vaast.tv or at the address on our Contact page.